Talk to us

Whether you are thinking of applying, waiting on a payout or stuck on something technical — send us a message and a real person will reply.

WhatsApp support

Fastest for quick questions. Chat with the Kela support team.

Email us

affiliates@shopkela.com

When to expect a reply

Support hours are Monday to Saturday, 8:00am – 6:00pm East Africa Time.
Messages sent during those hours are usually answered the same day, and always within one business day.
Payout queries are answered after the 24–48 hour processing window has passed.

Already an affiliate? Log into your dashboard for anything specific to your account — your referrals, earnings, payout status and application decision are all shown there, and account questions are answered faster from inside your account.